Frequently Asked Questions
Everything you need to know about your Knya shopping experience.
How do I track my order?
Once your order is shipped, you will receive an email and SMS with a tracking link and a unique tracking ID to monitor your package in real-time.
What is your return and exchange policy?
We offer a 15-day return and exchange policy for all unworn items with original tags intact. Simply visit our Returns Portal to initiate a request.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery (COD) is also available for select pin codes.
How do I ensure I pick the right size?
Every product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as fits may vary between slim and oversized styles.
Do you ship internationally?
Yes, Knya ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location.
How should I care for my Knya garments?
To maintain the quality of your apparel, we recommend following the care label instructions inside each garment, typically involving cold machine washes and avoiding bleach.