Returns & Exchanges

At Knya, we strive to ensure you are completely satisfied with your purchase. If your fashion essentials aren't a perfect fit, we offer a seamless 15-day return and exchange policy to keep your wardrobe hassle-free.

Return Process

• 1.
  Initiate Request

  Log into your Knya account and visit the 'My Orders' section to select the items you wish to return or exchange within 15 days of delivery.

• 2.
  Quality Check Preparation

  Ensure the garments are unworn, unwashed, and have all original tags attached before securely packing them in the original shipping box.

• 3.
  Schedule Pickup

  Once your request is approved, our courier partner will arrive at your doorstep within 48 hours to collect the package at no additional cost.

• 4.
  Receive Refund or Exchange

  After our warehouse team verifies the item's condition, your refund will be processed to your original payment method or your exchange item will be dispatched.